Although four generic negotiating styles can be identified, rarely does a person employ solely one style. People have a preference for a particular style and can exhibit elements of any of the others.
Each negotiating style has its pros and cons, and some aspects of each are at times needed in different situations.
The Bully Style
An easily identifiable style is that of the bully. He is powerful, commands attention and has a high energy level. His modus operandi is to push for action, is usually loud, and is confrontational. He is totally insensitive to the feelings and needs of others, wanting to attain his own outcomes at all cost.
The advantages of this style are that he commands attention for a key point, and that negotiation can be brought to a rapid close.
Unfortunately, this style of negotiator will miss subtle points in the negotiation which could adversely affect the outcome, and has an: it is my way or the highway attitude.
Nonverbal characteristics of this type are an exaggerated posture of leaning forward, excessive use of pointing, and very direct eye contact.
This style is very limited in its usefulness, and certainly does not encourage a win/win outcome.
The Manipulator
Although not lacking in empathy as much as the Bully, the Manipulator still has a disregard for the feelings of others. He has a low level of energy, largely keeping a low outer profile, speaking in a careless-type of voice, almost condescending.
His modus operandi is to manipulate the other party to expose their weaknesses and get them to concede to his desired outcomes. He plays a cat and mouse game and is sly.
The Manipulator quickly draws attention to real threats that could affect an agreement, and can surreptitiously provoke debate.
On a negative side, he may distort information or bend the truth while exploiting the weaknesses of the other party.
Nonverbal characteristics include, slouching or leaning back with hands behind his head, and using fleeting eye movements as he surveys the group, both his team and the opponents.
The Confident Style
This is your people-person. He gives equal attention to the relationship of those present as he does to the issue under investigation. He exudes high energy and is always looking for better ways to have all parties work collaboratively.
He usually finds it easy to focus on the key points, and likes to openly discuss possible options. His negotiating style is flexible and he adapts it to the situation as required.
He will work at achieving a win/win situation at best and a compromise at worst. His voice is pleasant.
Although he wins people over, he can appear aggressive, and because of his enthusiasm, he may fail to listen properly.
His nonverbal characteristics include an erect or only slightly forward leaning posture whether sitting or standing, lots of hand movements, and good eye contact.
The Persuader
The negotiating style calms the meeting. This person has low energy and is even further on the continuum of a people-person.
His voice is calm and makes gentle suggestions when he speaks. His main interest is in making sure that everyone is happy and is getting, of least importance to him is the outcome.
This style is very useful when the negotiation has become heated to settle everyone, and it is also good for looking into some of the deeper issues.
A disadvantage of this negotiating style is that it can be regarded as insipid by the other side as the Persuader is not interested in reaching an outcome, enjoying the negotiation process for itself alone.
Nonverbal cues are a neutral posture, smiling face, good eye contact, attentive, and us of hands when talking and when thinking.
Can you identify yourself with one of these? Whose characteristics do you mostly demonstrate, the bully, the manipulator, the confident person, or the persuader?
Also assess people you know, where do they fit?
Next time you are in a negotiation situation be aware of yourself and the other party, every extra piece of information will assist you in getting your desired outcome.
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Gloria M Hamilten is a recognized authority in disciplines within Personal Development and Corporate trainings, and in Neuro-Linguistic Programming.
She has her own training business, and conducts courses for Businesses, Sporting groups and Educational Institutions in Australia.
Her professional experience covers over 30 years of study, research, one-on-one coaching, group coaching, presentations and workshops. Her clientele includes children as well as adults.
Gloria is the author of the well-received eBook: "Hypnosis De-hyped."
Her website provide a wealth of informative articles and resources on everything within these genres. Visit her websites:
[http://www.connect4results.com]
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